Shipping & Returns
1) Shipping
Shipping and delivery:
Typically, we execute orders within 24 hours after receiving the information and reply to customers with details regarding payment and delivery. Delivery times typically range from 5 to 25 days from the order closure date, or as agreed upon with the customer at the time of order placement, depending on your region.
Concerning shipping costs, as we employ an outside shipping company, the cost will be determined by the location and order volume, as well as the cost of shipping units. The precise cost will be communicated to the customer when they are contacted to confirm the order.
We shall rely on shipping firms' delivery services for provincial customers who wish to purchase in bulk or wholesale customers, and fees will be determined in accordance with service provider fees. transportation service or in accordance with the terms of the two parties' contract.
Logistic Information:
- Bangkok is the port of loading.
- Thailand is the origin.
- Inspection: SGS will conduct quality and quantity checks at the seller's expense.
- Monthly Production Capacity: 5000 Tons
- Delivery Time: 10 working days in Asia, 21 working days in Europe, 24 working days in America, and 21 working days in Africa
Shipping Documents to be Issued to Buyer:
- One original copy of the commercial invoice.
- Three original copies of clean "ON BOARD" Bill of Lading identifying vessels containers into which the goods have been loaded.
- Three original copies of certificate of shipped weights ascertained at port of Loading and issued by SGS.
- Packing list
- Certificate of Origin
- Three original copies of certificates of quality and quantity issued by SGS at the loading port.
- Insurance cover (If applicable)
- FORM A, Form D or ASEAN Certificate (If applicable for EU or ASEAN Countries)
Procedure:
-Issues with the seller Offer the Buyer the Whole Quote
-The buyer provides the following information for the proforma invoice and confirms the contents of the quotation.
1) The full name and address of the buyer
2) The destination port
3) The entire quantity required.
The vendor provides a proforma invoice to the customer after obtaining the previously indicated information.
-The buyer provides 50%TT of the total invoice amount to the vendor after obtaining the proforma invoice.
-The vendor issues the payment and verifies it. delivering the tracking numbers, shipping documents, and B/L to the customer.
-The customer pays half of the entire amount owed after obtaining the B/L and tracking number.
-The seller delivers complete hard copies of the shipment documents to the buyer's carrier address after confirming the buyer's payment.
2) Return & Exchange Policy
At Jasim Premium Rice Services ("Company" or "We"), we place the utmost importance on client satisfaction.
Within the given refund/replacement period, you have the opportunity to request a refund or a replacement of the products you bought from "Jasim Premium Rice" for the reasons listed here.
How and when can you request a product replacement or refund?
We allow you to seek a refund or replacement of our foods products within 24 hours from receiving the product, if:
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You receive a product that is different from what you ordered
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the packaging of the product is tampered with, damaged or torn; and/or
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issues pertaining to cooking quality and infestation issues
Please note that a replacement / refund request will be raised only if video evidence is furnished.
Please email us with your request for a refund or replacement; you will need to include images and videos to support your claims. You can also message us on our WhatsApp number as an alternative.
In order to obtain a refund or replacement, you will also need to provide evidence of payment and/or a valid invoice or order number.
If there is a refund, the money will be credited to the original account used to make the purchase.
Please email us with your request for a refund or replacement; you will need to include images and videos to support your claims. You can also message us on our WhatsApp number as an alternative.
In order to obtain a refund or replacement, you will also need to provide evidence of payment and/or a valid invoice or order number.
If there is a refund, the money will be credited to the original account used to make the purchase.
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Any refund / replacement requests made after the expiry of 3 days period from receipt of product will not be entertained.
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Products that have been partially or completely consumed.